Refund Policy

Effective Date: 1 September 2024

At Mikubi ("we," "our," "us"), we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our Refund Policy below.

1. Eligibility for Refunds

  • Time Frame: You may request a refund within SEVEN (7) days from the date you received your order with a valid reason. After this period, we cannot guarantee a refund.
  • Condition: Products must be returned in their original condition, including packaging, tags, and any accessories. Products that have been used, worn, or damaged cannot be returned for a refund.

2. Return Process

  • Initiate a Return: To initiate a return, please contact our Customer Service team at cs@qqbabyshop.com or 03-41441118 with your order number and reason for return. We will provide you with instructions on how to return the item.
  • Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Process

  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to the original payment method within SEVEN (7) days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.
  • Partial Refunds: In some cases, partial refunds may be issued for items that are not returned in their original condition or if only part of an order is returned.

4. Non-Refundable Items

  • Non-Returnable Products: Certain products are non-returnable, including but not limited to [e.g., perishable goods, personalized items, digital downloads]. These items are not eligible for refunds.

5. Exchanges

  • Product Exchanges: We do not offer exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

6. Defective or Incorrect Items

  • Reporting Issues: If you receive a defective or incorrect item, please contact us within SEVEN (7) days of receiving your order. We will provide instructions for returning the item and will cover return shipping costs for such cases.
  • Resolution: Upon receiving the defective or incorrect item, we will offer a replacement or a full refund, depending on your preference.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our Customer Service team at:

Mikubi
Email:cs@qqbabyshop.com
Phone: 03-41441118

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective when posted on our website. Please review this policy periodically for any updates.

QQ Baby Shop Sdn Bhd (MIKUBI)